After years in the real estate industry, we saw a gap in owner-focused property management. Our services were built to fill that gap — offering reliable, human-centered support that meets the real, day-to-day needs of landlords and tenants alike.
SERVICES OFFERED
We offer flexible service plans, from full-service management to customizable à la carte options, allowing property owners to select only the services they need.
RESIDENT SERVICES
TENANT SUPPORT
RENTERS INSURANCE
We take care of your tenants every step of the way, from answering general questions to handling requests promptly. Our team assists with move-in and move-out coordination, rental application processing, credit and background checks, and board approval support. We work to ensure a seamless experience for tenants while maintaining smooth operations for property owners.
Our renters insurance, backed by Millennial Specialty Insurance (MSI), includes personal property coverage to protect residents' belongings, with flexible options to select the desired coverage level. Each policy provides $100,000 in liability coverage, covering guest medical expenses and emergency living costs. Integrated with our platform, the enrollment process is simple and convenient for residents moving into your property.
LEASING SERVICES
LEASE RENEWALS
We partner with local brokerages to deliver a full-service leasing experience, including tenant placement. Brokerage fees may be billed separately or included in your management plan, depending on the size and structure of your portfolio
We work closely with you or your local agent to manage the entire lease renewal process. This includes generating market comps, ensuring compliance with local and state laws, sending timely renewal notices, handling tenant communication, and issuing renewal documents—all with a focus on minimizing vacancy and maximizing retention.
PROPERTY CARE
REPAIR
MAINTENANCE
24/7 EMERGENCY
RESPONSE
APARTMENT
TURNOVERS
We manage property maintenance and repairs, from sourcing qualified vendors to overseeing the entire process. This includes coordinating with contractors, monitoring work quality, and
ensuring the scope of work is completed as planned, delivering reliable results for property
owners.
When the unexpected happens, our team responds immediately—coordinating reliable vendors and on-call technicians to ensure the safety of residents and protection of property at any hour.
We handle every detail—from inspecting appliances and re-keying locks to coordinating
cleaning and repairs—ensuring each unit is safe, up to code, and move-in ready for the next
resident.
CONDITION
REPORTS
We conduct thorough property inspections at move-in, move-out, and annually—documenting
with photos, noting any damage, and recommending maintenance—so owners have a clear, up-to-date view of their property's condition.
PROPERTY INSURANCE
PREVENITIVE MAINTENANCE
We take a proactive approach to maintaining HVAC, plumbing, electrical, and life-safety
systems—scheduling routine service, coordinating qualified technicians, and documenting each visit.
Our property insurance, backed by Millennial Specialty Insurance (MSI), provides up to $100,000 in liability coverage for resident-caused damages when residents lack active renters insurance, with no deductible. While homeowners insurance generally covers damages from natural events or those caused by the owner, it often excludes resident-caused damages.
FINANCIAL MANAGEMENT
AUTOMATED BILL PAY
& ESCROW
RENT INVOICING
& COLLECTION
We manage and pay all property-related bills—taxes, insurance, utilities, and mortgages—on
time, every time, to avoid late fees and service disruptions. Dedicated escrow accounts ensure
property taxes are fully funded and transparently tracked.
Tenants receive a detailed monthly invoice—by email or mail—at least 10 days before it's due, outlining rent, fees, and utilities. Auto-Pay through our app ensures seamless, on-time payments. If rent isn’t received by the 1st, automated reminders are sent, and cleared funds are typically disbursed to owners within one to two business days.
MORTGAGE ESCROW
AUDIT
BUDGET PLANNING
We perform quarterly audits to reconcile lender escrow balances, verify charges, and file any
necessary corrections—helping prevent shortages, overages, and unexpected assessments.
We develop annual budgets, long-term capital plans, and reserve analyses to ensure your property stays financially healthy, well-maintained, and prepared for the future.
MONTHLY & ANNUAL REPORTING
By the 15th of each month, owners receive detailed financial statements with receipts, variance
notes, and key performance metrics—along with year-end reports prepared for tax season.
COMPLIANCE AND ADVISORY
TAX AND 1099
SUPPORT
REGULATORY &
BUILDING COMPLIANCE
LEGAL SUPPORT
& EVICTION LIASON
We coordinate with your accountant to clarify or reclassify operating statements as needed. At year-end, we provide detailed financials and issue 1099s to owners.
Our compliance calendar monitors DOB, FDNY, DEP, DEC, HPD, DHCR, and DOF deadlines, schedules inspections, and files paperwork to keep your building audit‐ready at all times.
Through our vetted attorney network, we assist with rent demands, holdovers, and litigation, staying engaged from filing to resolution.
RESIDENT SERVICES
RESIDENT SUPPORT
RESIDENT PORTAL & APP
From maintenance issues to general inquiries, our responsive team resolves resident requests promptly—improving day-to-day experience and supporting long-term retention.
Residents can pay rent, submit maintenance requests, access documents, and receive real-time updates—all from their phone or desktop.
LEASING SERVICES
BOARD PACKAGE PREP
We partner with local brokerages to deliver a full-service leasing experience—including tenant
placement, applicant screening, and lease execution in compliance with Fair Housing laws.
For condo and co-op units, we assemble and track complete board application packages—ensuring accuracy, timely submission, and a streamlined approval process.
LEASE RENEWALS
MOVE IN / OUT COORDINATION
We manage the full renewal process—providing market comps, ensuring legal compliance, sending timely notices, handling tenant communication, and issuing renewal documents—all aimed at reducing vacancy and retaining quality residents.
We manage every aspect of tenant transitions—from welcome packets and utility transfers to key exchanges and photo-documented inspections—ensuring a smooth experience for residents and
owners alike.
RENTERS INSURANCE
Our renters insurance, backed by Millennial Specialty Insurance (MSI), includes personal
property coverage to protect residents' belongings, with flexible options to select the desired coverage level. Each policy provides $100,000 in liability coverage, covering guest medical expenses and emergency living costs. Integrated with our platform, the enrollment process is simple and convenient for residents moving into your property.